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I 100% agree with Sept 4th Sea-to-Sky Walk-in Medical Clinic Anonymous

I 100% agree with Sept 4th post

09/27/2011 - 09:05
I attended this walk in Sea-to-Sky Walk-in Medical Clinic Anonymous (neverificat)

I attended this walk in clinic with my son to have stitches removed. I didn't have his medical card with us. The clinic refused to call his usual doctor's office in Vancouver to get the number, and instead demanded that we pay $75 cash to have the stitches removed. Having no choice, I paid. We waited for over an hour, while many who came after us were seen first.

The doctor was unable to remove one stitch, and told us to come back in two days - another $75 of course.

When I came back with his health card, the clinic told me they would have to wait to see if MSP would cover it before refunding me! When I asked why that was - If I had the card when I first brought him in for treatment, it would have been covered, no questions asked, why must we now wait "to see if MSP would cover it" after having been forced to pay a $75 fee?

I can't help but wonder if the attitude and poor service was influenced by the fact that we are Native. I hope not, but it's hard not to wonder.

When I called the clinic in Vancouver where my son usually attends, they told me that it's routine to provide that information to other clinics when someone doesn't have their card with them, and that when someone comes in without a card, they always call their regular clinic to get the information, or that the client can call it in later - that there is no need to physically return with a card, or to wait for a refund.

We've complained to the provincial ministry. If you can go elsewhere, I would recommend you do. Terrible service, terrible attitude.

09/27/2011 - 09:05
I don't think the post from Sea-to-Sky Walk-in Medical Clinic Anonymous

I don't think the post from May 10, 2010 is helpful or relative. Good for you for always caring your care card with you. However, the person above obviously didn't have theirs with them and I have been in that situation before and would be furious if I was charges $75 as I am sure you would be too. It is outrageous that the receptionist didn't contact your clinic or get you to phone it in later.

09/27/2011 - 09:05
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